Terms and Conditions
Thank you for booking with Herriot’s in Hawes. We look forward to welcoming you. When you make this booking you are entering into an agreement with us. Please read our terms and conditions of your booking below.
The price includes accommodation and breakfast between 08.15 & 09.00. Unless clearly stated on the booking confirmation form, all extras such as additional meals, are at an extra cost. Our diary has to remain fluid at all times, this means you may end up using an alternative room from the one you may have booked, this is to cover all eventualities.
We are Visit Britain approved as being Covid aware, there will be some areas of our Guest House that have to function differently.
We will inform you on arrival of anything that you need to be aware about during your stay with us.
We do not accept pets at Herriot’s Guest House.
Children are charged at the same rate as adults. For the comfort of other guests, parents are expected to supervise their children at all times.
For the comfort of all guests and staff, Herriot’s Guest House is strictly non-smoking throughout. Any guest who fails to respect this policy will be requested to leave immediately and will be charged for extra cleaning costs starting at £50.
We can store bicycles securely in our shop area overnight between 16.30 & 09.30. Please inform us at the time of booking that you will be using this facility.
There is an unloading/ loading bay immediately to the front of our building, we’ll come and help you with your luggage; we then suggest people try to park on the small one-way system or wherever else is available, mid afternoon onwards there’s not usually any problem within 75m of Herriot’s, without any time restrictions.
We ask guests to arrive between 16:00 and 19:00. Arrivals outside this time are usually possible, but only by prior arrangement. If you are delayed and/or expect to arrive later than 19:00, please ensure that you contact us (01969 667536) to let us know what time you expect to arrive. We do not accept arrivals after 10pm. Failure to notify us may result in reception being closed and your booking will be treated as a ‘no-show’ (see the ‘Cancellation and Insurance’ section below).
On the day of departure, guests are requested to vacate their rooms and check-out by 10:00. Herriot’s Guest House reserve the right to charge for any guests vacating their rooms after the above times.
Damage and Breakages
Please take care when staying at Herriot’s Guest House. You are responsible and liable for any breakages or damage which you cause to the accommodation and/or its contents. All we ask is that you report any incident as they occur. We do not normally charge for minor breakages, but we may send you an invoice for making good if the damage or breakage is significant, and we may make an additional charge if you do not report this.
Methods of Payment
We accept final payment by card or by bacs transfer before your stay.
We take a non-refundable deposit equivalent to the value of your first nights accommodation. £100 per person for Herriot Way guests at the time of booking.
Cancellations and Insurance
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel your booking, please contact us immediately. For cancellations made more than 14 days before the arrival date, you will not be liable for any further outstanding balance (exclusive of 1st nights deposit). For cancellations made within 14 days of the arrival date or by failing to take up the booking without cancelling (i.e. ‘no-show’), you will be liable for the total outstanding balance. For this reason you should consider taking out appropriate insurance, obtainable from any good insurance broker.
Non-availability of Accommodation
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, or our employees, or contractors whilst acting in the course of employment.
Please take a moment to read the following to learn how we handle your personal information.
Gathering your personal Information
We gather personal information from you when filling online forms. If you contact us by telephone, your name and telephone number is stored.
Reasons for storing your personal information
We store your personal information in order to keep you up to date with information about our services and to enable us to contact you for the legitimate purpose of running our business, e.g for replying to any enquiries you make, billing and offers. We use third-party booking and card processing companies. You can find their privacy information on their web sites here: https://en.freetobook.com/ | https://www.barclaycard.com/uk
Storage of your personal information
All personal information we have is stored on our in-house database within our premises. One member of staff has access to and administers the information when required.
Cookies & caches
Like many websites, this site uses "cookie" technology. The cookie identifies your browser with a unique, random number. The cookies we use are anonymous and do not reveal any personal information about you and are used solely to enable sections of the site to perform effectively. Your computer may also store a cache of the webpages you visit, you can delete this and the cookies with a simple procedure present in most browsers.
By using this website you are giving your consent for the use of such cookies.
Our raw server logs - which contain your ip address, operating system, web browser information and records the pages and documents viewed - are archived for one month and then removed from the server. We do this so we can track unauthorised server activity as part of a business critical need to prevent fraud. The server also logs anonymous activity for the purpose of recording traffic statistics to enable us to view web traffic on various sections of the website.
This website may contain links to other sites. We do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Sharing your personal information
We do not give any personal information to any other person or business, or use the information gathered in any other ways than those described above. If required by law or legal process to disclose your personal information, we will do so only in accordance with the law.
Access to your personal information
You are entitled to view, amend, and in accordance with your 'Right To Be Forgotten', delete the personal information we hold about you. You can email your request to firstname.lastname@example.org